You can cancel your plan at any time. Canceling stops future charges, and you keep full access until the end of the period you have already paid for.

Cancel your plan

  1. Click your profile picture at the bottom of the left rail, then Manage Account.
  2. Open your plan and choose to cancel it. Your plan stays active until the end of the period you have already paid for.

What happens after you cancel

When the paid period ends, your plan stops and the app pauses until you subscribe again. Nothing is deleted: your businesses, clients, documents and data stay, and any credit packs you bought are kept in case you come back.

Refunds

  • Monthly plans are not refunded for part of a month.
  • Annual plans run to the end of the year you paid for. If you need to end one early, email [email protected] and we will look at it with you.
  • Credit packs are not refundable.

If we ever charge you in error, email [email protected] and we will fix it.