When a booking type takes payment, your client pays on your booking page before the booking is confirmed. The money goes to your own connected Stripe account.

What your client sees

  1. They pick a time and add their details. The page shows your cancellation policy and the amount due today: the full price or a deposit.
  2. They click Continue to payment and pay on the same page.
  3. Their time is held for 15 minutes while they pay, with a countdown. If the hold runs out, the time is released and they pick again.
  4. Once the payment goes through, the booking is confirmed. They get a confirmation email with a link to manage their booking, and the booking lands on your calendar.

What you see

  • A booking still being paid for shows in Upcoming bookings as Awaiting payment until it's paid or the hold runs out.
  • A paid booking shows the amount paid in its details.

Deposits

A deposit takes part of the price at booking. When the booking type has a full price, Aventide also drafts an invoice in Money for the rest. It stays a draft, so you check it and send it when you're ready.

Cancellations and refunds

Your refund policy decides what happens when your client cancels from their manage link. Before they cancel, that page tells them whether they'll get a refund. If you cancel a paid booking yourself, Aventide refunds it unless the policy is Never refund.

Taking payment at booking needs Stripe. If you use QuickBooks, you can still invoice the balance through it.