Each booking type has its own cancellation and refund rules. They tell clients what to expect before they book, and decide when clients can still cancel or reschedule on their own.

Set the cancellation policy

  1. In the Calendar workstation, click Booking. Open the booking type's ⋯ menu and click Edit.
  2. Open Cancellation policy and set the Cutoff in minutes, for example 1440 for one day. Before the cutoff, clients can cancel or reschedule from the manage link in their confirmation email. After it, they can't change the booking themselves. A cutoff of 0 lets them change it any time before it starts.
  3. In Policy text, write a short note about your deadline and what happens to any payment. Clients see it on your booking page before they confirm, and again when they manage their booking.

Choose a refund policy for paid bookings

If the booking type takes payment, open Payment and pick a Refund policy:

  • Refund if cancelled in advance: refunds a client who cancels more than the Refund window (in hours) before the start.
  • Always refund
  • Never refund

A refund only happens when a payment was actually taken. When a client opens their manage link, it tells them whether canceling now gets a refund.

If you cancel a paid booking yourself, Aventide refunds the payment unless the policy is Never refund.

Save it

Click Save draft, or Update on a published booking type.