The Inbox brings the messages that need you into one place: your email, answers to your website forms and new inquiries.

What lands here

  • Your Gmail, once you click Connect Gmail. Aventide brings in the last 30 days of your inbox, then new mail as it arrives. Your mail is yours alone: teammates never see it.
  • Website form answers, which everyone on your team can see. When a form has two or more answers waiting, they show as one row on the Team tab: open it to see the newest three, click Open all answers to read the rest on the form's Answers tab, or Mark all seen to clear them.
  • New inquiries, shown at the top of To reply.

Find what needs you

  • To reply shows mail that looks like it needs an answer. Automated mail, such as newsletters and no-reply senders, stays in All mail.
  • Waiting holds threads where you've replied and are waiting to hear back.
  • Done holds what you've finished.
  • Pin a message to set it aside, or search by sender or subject.

Reply with Aventide's help

  1. Open a message. Under the conversation is your reply box. Write your reply there, or click Draft it for me. You can say what it should say first, such as "offer a call Thursday". Aventide writes a draft using what it knows about your business and, for a client, about them.
  2. Edit the reply yourself. To change it, click Change it with Aventide and pick Softer, Shorter, More casual or Firmer, or say what you want. Aventide works on what's in the box, your edits included. Start over writes a fresh draft.
  3. Every change is kept as a version above the box. Click a version to bring it back, or Undo to go back to the one a change was made from.
  4. Click Send, then confirm. Nothing goes out until you do.

Attach a file sits beside Send. When you've finished with a message, click Mark done, or click Later to bring it back Tomorrow or Next week.

The Daily Brief tells you how many messages are waiting, so an inquiry never slips past you.